Cancellation & Refund Policy

Last Updated: January 3, 2026

🌍 Policy Coverage

Primary Country: India 🇮🇳

Policy URL: https://vastusuci.com/refund-policy.html

Compliance: Consumer Protection Act 2019, E-commerce Guidelines

🚫 Order Cancellation Policy

⏱️

Before Shipment

Orders can be cancelled within 24 hours of placement before processing begins. 100% refund for cancellations during this period.

📦

After Shipment

Once shipped, orders cannot be cancelled. You may initiate a return after receiving the product as per our return policy.

🏢

Bulk Orders

Custom/Bulk orders have special cancellation terms. Contact customer service for assistance with large orders.

📋 How to Cancel Your Order

Step 1: Contact us immediately via phone, email, or WhatsApp with your order number
Step 2: Our team will verify the order status and processing stage
Step 3: If eligible, cancellation will be processed within 2-4 hours
Step 4: Refund will be initiated as per the refund timeline below

⚠️ Non-Cancellable Orders

🎨 Custom Printed Flags

Orders with custom designs, logos, or specific modifications cannot be cancelled once production begins.

🎊 Festival Special Orders

During Independence Day and Republic Day rush (Jan 1-26), cancellation window is reduced to 12 hours.

💰 Cancellation Fees

Within 24 hours: No cancellation fee - Full refund
After processing starts: 15% processing fee will be deducted
After shipment: Cannot cancel - Return policy applies
Bulk orders: Custom cancellation terms based on production stage

💳 Refund Policy

✅

Refund Eligibility

Refunds are available for cancelled orders, defective products, wrong items shipped, or damaged goods received.

⏰

Processing Time

5-7 business days after we receive and inspect the returned product or approve cancellation request.

🏦

Refund Method

Refunds processed to original payment method. Bank transfers may take 7-10 business days to reflect.

📋 Refund Process & Timeline

Step 1: Return request approved or cancellation confirmed
Step 2: For returns - Product received and inspected at our facility (2-3 days)
Step 3: Refund initiated after inspection approval (1-2 days)
Step 4: Amount credited to your account (3-7 days depending on bank/payment method)

💰 Refund Amount Calculation

Full Refund Scenarios

Order cancelled within 24 hours before processing
Defective or damaged products received
Wrong item shipped by our warehouse
Non-delivery after maximum delivery period

Partial Refund Scenarios

Non-defective returns: Product price minus 10% restocking fee
Late cancellation: Order amount minus 15% processing fee
Return shipping: Deducted from refund (unless defective product)
Used/damaged by customer: Refund may be reduced or denied

🎊 Festival Season Refund Policy

Orders placed between January 1-21, 2026 (Republic Day Season):

Expedited refund processing: 3-5 business days
Priority inspection for returned products
Extended support hours for refund queries
Faster communication on refund status

❌ Non-Refundable Items

The following items are not eligible for refunds:

Custom printed flags with logos, designs, or special modifications
Used or hoisted flags that show signs of installation or weather exposure
Flags without original packaging or BIS certification tags
Clearance sale items marked as "Final Sale" or "No Returns"
Digital products such as flag design files or digital certificates

💳 Refunds by Payment Method

💳 Credit/Debit Card

Timeline: 5-7 business days
Refunded to the original card used for payment. Statement may take 1-2 billing cycles to reflect.

🏦 Net Banking/UPI

Timeline: 3-5 business days
Directly credited to your bank account or UPI ID used during payment.

💼 Wallet (Paytm, PhonePe, etc.)

Timeline: 2-4 business days
Credited back to your wallet instantly after processing approval.

💰 Cash on Delivery

Timeline: 7-10 business days
Refund via bank transfer. Bank account details required.

📞 Contact Us for Cancellation & Refunds

📧 Customer Support

Email: support@vastusuci.com

Response Time: Within 24 hours

📱 WhatsApp Support

WhatsApp: +91 8171844664

Available: 9 AM - 6 PM IST

☎️ Phone Support

Phone: +91 9555844664

Business Hours: Monday-Saturday

⚖️ Legal Information

Business Name: Vastusuci

Business Type: Indian National Flag Manufacturer & Supplier

Compliance: Consumer Protection Act 2019, E-commerce Guidelines

Jurisdiction: Indian Courts

Acknowledgment

By placing an order with Vastusuci, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy. We are committed to fair and transparent business practices while serving your patriotic needs.